@techreport{city2011city,
  title = {City of Cape Town Annual Water Services Development Plan Performance- and Water Services Audit Report FY2010/2011}
  author = {City of Cape Town},
  url = {http://resource.capetown.gov.za/documentcentre/Documents/City%20research%20reports%20and%20review/Annual%20report%202010-11.pdf},
  year = {2011}
}