TABLE OF CONTENTS
1 INTRODUCTION................................................................................................................................4
2 GOVERNANCE..................................................................................................................................5
2.1 Board of Directors and Committees..................................................................................................5
2.1.1 Meeting Attendance............................................................................................................... 5
2.2 Enterprise Risk Management ...........................................................................................................5
2.2.1 Risks Assessment ................................................................................................................. 6
2.2.2 Integration of risk management into performance management system .............................. 8
2.2.3 Risk Management System..................................................................................................... 8
2.3 Anticorruption and Fraud ..................................................................................................................8
2.4 Technology and Systems .................................................................................................................9
3 SERVICE DELIVERY PERFORMANCE .........................................................................................10
3.1 Highlights and Achievements ........................................................................................................ 10
3.2 Service Delivery Challenges.......................................................................................................... 12
4 COMMUNICATIONS AND STAKEHOLDER ENGAGEMENT .......................................................12
4.1 Integrated Campaigns.................................................................................................................... 12
4.1.1 Pikitup Festive Season Waste Campaign ........................................................................... 12
4.1.2 Various Clean-up Campaigns.............................................................................................. 15
4.2 Communications Report ................................................................................................................ 16
4.2.1 Electronic platforms ............................................................................................................. 16
4.2.2 Internal Communications..................................................................................................... 16
4.2.3 Crisis Communication on Strike .......................................................................................... 17
4.3 Marketing Events ........................................................................................................................... 18
4.3.1 International Health and Science Week 2015 ..................................................................... 18
4.3.2 Pikitup Management and Labour Breakaway Session..........Error! Bookmark not defined.
4.3.3 Pikitup Sports Day .................................................................Error! Bookmark not defined.
4.3.4 The 7th Edition of Africities Summit..................................................................................... 18
4.3.5 Pikitup Year-End and Head Office relocation functions ...................................................... 19
4.3.6 Pikitup Research Focus Group..............................................Error! Bookmark not defined.
4.4 Social Media Activities ................................................................................................................... 20
4.5 Education and Awareness ............................................................................................................. 21
4.5.1 Training of 320 Community Volunteers to increase participation in Separation@Source
programme - October 2015 ................................................................................................. 21
4.5.2 Environmental Education Awareness in Ennerdale schools - 28 October 2015................. 21
4.5.3 Environmental Education Awareness, Door to Door & Clean-up in Region D, Ward 33 .... 22
4.5.4 Eldorado Park Environmental Festival in support of the World Food Day and Eradication
of Poverty through art from waste ....................................................................................... 23
4.5.5 Earth Science Week ............................................................................................................ 25
4.6 Stakeholder Engagement .............................................................................................................. 26
4.6.1 Wastecosmart European Delegation visit ........................................................................... 26
4.6.2 Proudly South African Campaign Study Tour........................Error! Bookmark not defined.
4.6.3 Stakeholder Steering Committee...........................................Error! Bookmark not defined.
4.6.4 Community consultation facilitation .......................................Error! Bookmark not defined.
4.7 Partnership Activations .................................................................... Error! Bookmark not defined.
4.7.1 Miss Earth South Africa Sponsorship Agreement .................Error! Bookmark not defined.
4.7.2 Proudly South African Campaign Draft MoA ....................................................................... 27
5 WASTE MINIMISATION ..................................................................................................................27
5.1 Separation at Source ..................................................................................................................... 27
5.2 Food for Waste .............................................................................................................................. 29
5.3 Green Waste.................................................................................................................................. 29
5.4 Builder’s Rubble............................................................................................................................. 29
5.5 Health Care Risk Waste................................................................................................................. 30
5.6 Food Waste.................................................................................................................................... 30
6 JOZI@WORK...................................................................................................................................31
6.1 Training and Education.................................................................................................................. 36
7 WASTE MANAGEMENT OPERATIONS ........................................................................................37
7.1 Basic Service Delivery Performance ............................................................................................. 37
7.2 Inner City........................................................................................................................................ 40
7.3 Informal Settlements ...................................................................................................................... 41
7.4 Illegal Dumping .............................................................................................................................. 43
7.5 Bulk Commercial Services............................................................................................................. 44
7.6 Landfill Management...................................................................................................................... 46
7.6.1 Landfill Cover....................................................................................................................... 46
7.6.2 Landfill Tonnages ................................................................................................................ 46
7.6.3 Plant Availability................................................................................................................... 47
7.6.4 Weighbridge Availability ...................................................................................................... 48
7.6.5 Landfill Audits ...................................................................................................................... 48
7.6.6 Fleet Management............................................................................................................... 50
7.7 Customer Service Standards......................................................................................................... 52
8 CUSTOMER AND COMMERCIAL SERVICES...............................................................................53
8.1 Bulk Commercial and Dailies Business Services .......................................................................... 53
8.1.1 Number of Customers ......................................................................................................... 53
8.1.2 Database Clean-up.............................................................................................................. 53
8.2 Customer Services: SAP CRM Queries ........................................................................................ 54
8.2.1 Total number of open queries.............................................................................................. 54
8.2.2 Resolution rate..................................................................................................................... 54
8.2.3 Current Open Queries ......................................................................................................... 54
8.2.4 Top 5 Open Queries ............................................................................................................ 55
9 CAPITAL PROJECTS AND EXPENDITURE..................................................................................55
10 PERFORMANCE AGAINST SDBIP................................................................................................57
11 SUPPLY CHAIN MANAGEMENT AND ECONOMIC EMPOWERMENT .......................................67
11.1 BBBEE Spend................................................................................................................................ 67
11.2 Implementation of Pikitup Supply Chain Management Policy ....................................................... 67
12 HUMAN RESOURCES AND ORGANISATIONAL MANAGEMENT ..............................................68
12.1 Human Resource Management..................................................................................................... 68
12.1.1Recruitment ......................................................................................................................... 69
12.1.2Attrition................................................................................................................................. 70
12.2 Employment Equity........................................................................................................................ 70
12.3 Skills Development and Training ................................................................................................... 71
12.3.1Adult Education and Training .............................................................................................. 71
12.3.2Further study / subsidized education................................................................................... 71
12.3.3Learnerships ........................................................................................................................ 71
12.4 Employee Relations Matters.......................................................................................................... 71
12.4.1Illegal Work Stoppage ......................................................................................................... 71
12.4.2Disciplinary Matters and Outcomes..................................................................................... 72
12.5 Employee Wellness ....................................................................................................................... 72
12.5.1Corporate Wellness Days.................................................................................................... 72
12.5.2Chronic Diseases (Non-Communicable Diseases) ............................................................. 73
12.5.3HIV Stats.............................................................................................................................. 75
12.5.4Top three Medical conditions within Pikitup: ....................................................................... 76
12.5.5Immunization Programme ................................................................................................... 76
12.5.6Employee Assistance Programme – Top Three Problems ................................................. 77
12.5.7Healthy Lifestyle Programme (HLP).................................................................................... 79
12.6 Occupational Health and Safety .................................................................................................... 81
12.6.1Compliance auditing ............................................................................................................ 81
12.6.2Achievements for the Quarter.............................................................................................. 82
12.6.3ISO Certification to be obtained........................................................................................... 82
12.6.4Monthly Inspections Conducted .......................................................................................... 82
12.6.5Disabling Injury Frequency Rate (DIFR) ............................................................................. 82
12.6.6Disabling Injuries per Facility and Types of Incident ........................................................... 83
12.6.7Action Plan for Vehicle Related Incidents ........................................................................... 84
12.6.8Environmental Incidents ...................................................................................................... 84
12.7 Security Management.................................................................................................................... 84
12.7.1Safeguarding sites or buildings with outsourced guarding services.................................... 85
12.7.2Access control and CCTV systems ..................................................................................... 85
12.7.3Personnel Security (Screening and vetting administration)................................................. 85
12.7.4Investigations and Crime Management............................................................................... 86
12.7.5Security Incidents ................................................................................................................ 86
12.7.6Strike Management ............................................................................................................. 86
12.7.7Executive Protection............................................................................................................ 86
12.7.8Projects................................................................................................................................ 87
12.8 Facility Management...................................................................................................................... 87
12.8.1Unscheduled Maintenance .................................................................................................. 87
12.8.2Depot Refurbishments......................................................................................................... 88
13 FINANCIAL PERFORMANCE AND EXPOSURE...........................................................................90
13.1 Revenue......................................................................................................................................... 92
Bulk Container Services................................................................................................................. 92
Landfill Fees................................................................................................................................... 92
Business RCR................................................................................................................................ 92
Business Dailies............................................................................................................................. 92
CoJ Service Fee compared to Non Billable Services .................................................................... 93
13.2 Expenditure.................................................................................................................................... 94
Salaries and Related Costs ........................................................................................................... 94
Fleet Costs..................................................................................................................................... 94
Bad Debt Provision ........................................................................................................................ 95
Third Party Contractors.................................................................................................................. 95
13.3 Financial Ratios ............................................................................................................................. 97
13.4 Fruitless and Wasteful Expenditure ............................................................................................... 97
13.5 Statement of Financial Position ..................................................................................................... 98
13.6 Cash Flow Statement................................................................................................................... 101
14 INTERNAL AND EXTERNAL AUDIT FINDINGS..........................................................................102
14.1 High Level Overview of Progress against 2015/16 Internal Audit Coverage Plan ...................... 102
14.1.1Yearly progress.................................................................................................................. 102
14.1.2Quarterly progress............................................................................................................. 102
14.1.3Year to date overall audit assessment .............................................................................. 103
14.1.4Overview of internal audit ratings per scope areas ........................................................... 104
14.1.5Control and impact Ratings ............................................................................................... 105
14.1.6Control ratings descriptions ............................................................................................... 105
14.2 Progress on Resolution of Internal Audit Findings ...................................................................... 106
14.3 Progress on Resolution of External Audit Findings ..................................................................... 107